Delivery & Returns
Delivery
As you are buying ‘one-off’ pieces of furniture, there are no delays in getting your new purchases home – our website is updated daily, so what you see online is what’s available to buy.
We use a local courier service who pick-up directly from our workshop in Reeth, North Yorkshire where we wrap each item by hand, ready for safe delivery to your home.
We aim to deliver your items as soon as possible, usually within 10 working days, but please allow longer for more complex deliveries to remote locations or during holiday time. If you require a faster service, or have any special requirements, then please let us know when placing your order (additional charges may apply).
Delivery Rates
We offer FREE Ground Floor DELIVERY within a 35 mile radius of our workshop in Reeth on all our furniture items, based on the information set out in our Delivery section above.
We offer competitive courier rates for UK Mainland only. For deliveries to islands or remote locations, additional charges will apply. If we cannot deliver to your desired location, we will offer you a full refund.
Customer Collection
If you would prefer to collect your furniture in person, then please contact us to arrange a suitable date & time for collection from our Workshop in Reeth North Yorkshire.
Measuring Up
Please make sure you measure up before ordering any furniture online. Please consider where the item is going in your home, and check the item can fit through doorways or up staircases, in hallways etc. We cannot be responsible for furniture that won’t fit on delivery and you will be charged for courier costs should the item need to be returned.
Returns
If you are not happy with your purchase, or have simply changed your mind, we are happy to refund your money (minus delivery costs) within 14 Days of purchase. However, you will be responsible for shipping the item back to us at our workshop address and costs thereof. Please contact us if you wish for us to arrange collection of your item with our preferred couriers (see Contact Us page for more details).
Shabby Chic Furniture
Shabby chic is a form of interior design where furniture and furnishings are either chosen for their appearance of age and signs of wear and tear, or where new items are distressed to achieve the appearance of an antique. At the same time, a soft, opulent, yet cottage-style decor, often with an affected feel, is emphasised to differentiate it from genuine period decor.
Shabby chic items are often heavily painted through the years, with many layers showing through obviously time-worn areas. The style is imitated in faux painting using glaze and/or wax, or by painting then rubbing and sanding away the top coat to show the wood or base coats, known as ‘distressing’ the finish of the furniture. Furniture pieces that are not genuine antiques are usually selected for their resemblance to older furniture styles, and may be reproduction furniture with a distressed finish. Elaborate furniture appliques depicting flower swags and garlands, cherubs, and other motifs may be added.
We sell ‘Shabby Chic’ furniture which includes antique, vintage and modern pieces of furniture which we source from the UK and Europe and apply any number of the techniques stated above, to create the desired effect. The furniture you are buying is ‘second-hand’ and if known to be antique, will be stated in the item description. The finishes we use on each item will also be clearly stated in the item description. Although our items are second-hand, we treat any items showing signs of wood-worm prior to painting and ensure all items are sturdy and in good working order prior to sale.
You’re Safety
If you are purchasing large/heavy/tall items, such as wardrobes, kitchen dressers and cabinets, we recommend you fix these items to a solid wall to prevent items falling forward and causing injury. We cannot accept any responsibility for accidents occurring in this manner.
Rose Grey Restoration